About Us
Welcome to Coastal Automotive, where we’re more than just your local auto repair shop in Pascagoula, MS—we’re your partners in keeping your vehicle at its best. With our rich history, dedication to excellence, and community ties, we aim to serve each customer as a valued member of our family.
Our Story
Founded in 1980 as Byrd’s Automotive, our shop has been a staple of trust and reliability under the careful leadership of Dennis Byrd. For over four decades, Dennis built a legacy of honest and dependable service. In 2021, the torch was passed to Thomas and Heather Bacon who brought a fresh vision to the shop, rebranding it as Coastal Automotive. This new chapter came with updated staffing, management, and a commitment to upholding the high standards our customers have come to expect.
What Sets Us Apart
At Coastal Automotive, we pride ourselves on transparency and customer empowerment. Our unique offering includes a complimentary 40-point fully digital inspection to thoroughly assess your vehicle’s condition. We don’t just fix cars; we educate our customers, helping them understand their vehicle’s needs and crafting a plan that respects their budget and timeline. With no pressure sales gimmicks and a robust 2-year/24,000-mile nationwide warranty, you stay in complete control.
Meet the Owners
Thomas Bacon, a seasoned auto professional who started his journey at 16, realized his lifelong dream by taking over the shop in 2021. Alongside him, you’ll often meet Heather, his wife and our General Manager/Service Advisor, who brings a welcoming smile and expert advice to ensure your experience is seamless. Together, they are avid enthusiasts of the outdoors, embodying the Gulf Coast spirit through their love for scuba diving and boating.
Our Team
Behind every service we offer is a team of highly skilled automotive technicians. Our staff are not just employees; they’re part of a larger family that includes towing and roadside assistance professionals available around the clock. This family extends beyond our walls to include every customer who walks through our doors.
Family at Our Core
Thomas and Heather balance their professional lives with a bustling home life shared with their seven children. Our shop is an extension of our home, where every decision and service reflects our commitment to family values.
Mission and Values
Our mission is clear: to revolutionize customer service in the automotive industry. We strive for a level of service that we would want for ourselves, emphasizing education and honest communication. Our core values of honesty and integrity guide every interaction. We treat your vehicle as if it were our own, ensuring that each service and repair is not only necessary but agreed upon.
At Coastal Automotive, we’re not just servicing vehicles; we’re building relationships based on trust and integrity. Visit us today and experience the difference true commitment makes.